Terms & Conditions

Returns Policy

Order Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Kindjacket Merchandise, for a full refund.

Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to kindjacket+customercare@gmail.com

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.

Please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned, unless sent via special delivery.

Please send it to:

Kindjacket Merchandise
Chapel Farm
Over Old Road
Hartpury
Glos
GL19 3BJ

If the item you received is faulty, please contact kindjacket+customercare@gmail.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 21 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact kindjacket+customercare@gmail.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.