Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Kindjacket Merchandise, for a full refund.
Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to email@example.com
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned, unless sent via special delivery.
Please send it to:
Over Old Road
If the item you received is faulty, please contact firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 21 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact email@example.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Hey i was wondering , are you guys restocking the earl hoody in a medium size ? thanks for getting back in advance
Hi Conor, thanks for the enquiry. Our next update of stock should be in within the next month or so, stay updated by following us on facebook and twitter.
Hey! I don’t know if it’s just me who can’t find it but.. Does it say anywhere on your page how many days it can take, when you’re ordering a item ? 🙂 I live in Denmark, and have JUST ordered a OF shirt, so I was just wondering.. 🙂
your order will arrive in 5-10 working days.